Refund and Cancellation Policy

Refund Policy

1. Refund Request
   
   – If you are not satisfied with the service, you can request a refund within 14 days after the service has been provided.
   
   
   
2. Refund Criteria
   
   – Refunds will be granted if the service was not delivered as promised. Refunds are not guaranteed in case of changes in the client’s travel decisions.
   
   
   
3. Procedure
   
   – To request a refund, contact our support through email/phone providing the reason for the request and the necessary documents.

Cancellation Policy

1. Service Cancellations
   
   – If you decide to cancel your services with at least 72 hours’ notice, you will receive a full refund. If you cancel within 72 hours, a 50% fee will apply.
   
   
   
2. Cancellations by Elite Madrid Luxury Travel
   
   – We reserve the right to cancel or modify services in exceptional situations, such as adverse weather conditions. In case of cancellation, we will offer you alternatives or a full refund.
   
   
   
3. Cancellation Procedure
   
   – To cancel a service, contact our support team through email/phone.